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Warehousing | Fulfilment | 3PL Logistics | Cross Docking

Best-in-Class
Warehousing Solutions

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Your Go-To Partner For All Your Warehouse and Distribution Services

Our global suite of warehouse logistics services and integrated warehouse management systems delivers smarter solutions. NAQEL Express has a multi-model approach ranging from traditional warehousing to 3PLs.
Our warehousing facilities – both dry and cold chain - are aimed at providing complete peace of mind for our customers who are keen to outsource their storage, inventory control and distribution activities.
Our warehousing solutions are in line with the latest technology offering the most updated solutions in the industry. We deliver the promise of quality and integrity to our consumers’ doorstep.

Get Access to High-Capacity, Multi-User Warehouses

Saudi Arabia: Our warehouse locations include Riyadh, Jeddah, King Abdullah Economic City (KAEC), Abha, and Aseer.
Pallet Positions:
Riyadh:
  • • Dry Storage - 20,000 +
  • • Cold Room - 11,000 +
  • • Frozen - 4000 +
Jeddah:
  • • Dry Storage - 5,000 +
  • • Cold Room - 22,000 +
  • • Frozen - 4000 +

Aseer:
  • • Cold Room - 7,000 +
  • • Frozen - 5,000 +
UAE: There are four warehouses - Dubai (Um Ramool – main facility), Dubai (GTW – Dubai Airport), Abu Dhabi (Industrial City 2 -ICAD2), and JAFZA North.
The built-bonded fulfilment has a capacity of 1500 SQM, and the non-bonded fulfilment capacity is 109 SQM. The warehouse in JAFZA North for international road logistics is about 1000 SQM.
Bahrain: One warehouse for courier unit - 1500 SQM.
Oman: Two warehouses, Muscat-1000 SQM, Salalah - 90 SQM alongside the retail outlet.

Highlights of NAQEL’s Warehouse Logistics

Temperature-Controlled

Customized humidity and temperature-controlled - heated, ambient, chilled and frozen spaces available. Ambient (15°C - 25°C), Chilled (2°C - 8°C), Frozen (-15°C - -25°C). Digital temperature control with 24/7 monitoring.

Cross - Docking

Minimise inventory, reduce inventory costs and get faster deliveries to markets. Best suited for companies that deal in low shelf-life products or promise same day/expedited deliveries to their customers.

3PL Services

Lower your transportation costs with intuitive software built to reduce downtime. Online portal to track orders, access reports and manage approvals with advanced 3PL billing system.

Fulfilment

Our fulfilment centres ensure on-time deliveries. Services offered include packaging, break-bulk and aggregation, bundling and labelling, pre-delivery, handling returns and inventory management.

    Other Features      

  • • Dry Warehousing
  • • Fast Distribution & Network
  • • Track and Trace.
  • • Pick & Pack.

    Value Added Services

  • • 2PL Services
  • • Reverse logistics
  • • Repair & maintenance
  • • Safety & transit Insurance
  • • Re-palletization
services

Why NAQEL Express Can Ace Your Warehouse and Distribution Services

  • • State-of-the-art infrastructure: : Leading warehouse services provider in the Gulf countries with highly customisable solutions.
  • • Proprietary warehouse management system:: Top-quality distribution hubs backed by the Pride software application that can be integrated into all ERPs.
  • • Seamless operations: Industry-specific 3PL end-to-end integrated solutions, along with GPS tracking, customs clearance and road network distribution to all cities, towns and villages in Saudi Arabia.
  • • Cost-effective: End-to-end solutions, owning the assets to reduce costs.
  • • Best-in-class service: Our team is well-versed in the special demands of the market in Saudi Arabia. Moreover, our call centre and customer support team are always available to help

Work with a Fully Customisable Warehouse Management System

The NAQEL Express Pride proprietary warehouse management system in Saudi Arabia is designed to optimize warehouse capacity use for greater cost-effectiveness. This customisable cloud application includes processes such as receiving and validation, storage, inventory management, dispatch tracking and more. It can be tailored to your requirements and integrated with your ERP. Speak to us to learn more.

The terms and conditions of the Warehouse

1 - Definitions
Credit note: A document issued to the client in events where the client is entitled to compensation after both parties joint investigation and agreement/understanding, related to the objected invoice, either in form of whole or in part of the amount of the objected invoice, according to the value of the damage. Such compensation shall not extend to monetary compensation.
2 - General terms
and conditions
• To the extent that any products intended for storage in Warehouse does not violate or are prohibited by any laws and regulations, the service provider agrees to store and transport the client’s said products, as may be agreed between both parties from time-to-time. For such, this will be determined based on each shipment delivered to the service provider.
• In compliance with local laws and regulations, including the Saudi Food and Drug Authority, the service provider does not allow the storage of expired goods within the warehouse, and in case of near expiration of the goods a letter or an email will be sent to the client if the said goods are to expire within sixty (60) days, so that the client procures to take immediate and appropriate action to withdraw or dispose of such goods.
• The service provider is responsible for the accuracy of the entire stored products as agreed in the SLA, upon his confirmation of the receipt of the products. This is conditional upon accuracy of information and descriptions, and correctness of all documentation provided by client in relation to the products.
• Service provider shall report shortages and damages per items received from client during inbound operation, required reports and proofs from service provider. Client has the right to inspect the received damages & shortages when needed. The client may not claim these goods after submitting the detailed reports and clarifications required from the service provider.
3 - Service provider
obligations
• Provides the appropriate space for loading and off-loading goods during official working hours, up to the extent mutually agreed.
• Provides all necessary tools to deal with goods within the scope of work assigned. Service provider reserves the right to inspect the Products and their contents, as it deems appropriate to ensure compliance thereof with all laws, regulatory controls and requirements.
• Provides security services around the clock including surveillance by cameras.
• To obtain and maintain, before the start of, and during the Term all necessary licenses issued by the competent authorities in the Territory for its employees and/or its subcontractors, and to submit the copies of such license(s) to the client at its request, at any given time during the Term.
• To receive the Goods from the client and further undertakes to ensure that all documentation from the Supplier is complete and accurate (if any).
• Not to cause damage to the goods, including but not limited to their contents, packaging, and labelling, while in storage at the Warehouse or in the custody of the service provider.
• To inspect and count the number or package of the Goods upon receiving them from the client at the Warehouse, in order for the service provider to ensure that the quantities and/or specifications of the Goods are as per the documents provided by the client. Wrapped pallets and any sealed cartons shall not be opened and counted by the service provider.
• To conduct inventory cycle counts, annually and based on the client request.
4 - Client’s obligations
• Covenants to pay all fees, costs, and charges under the Agreement in a timely manner, whenever they are due.
• Provide a list of the authorized officials who are entitled to submit applications relating to the receipt or transfer of the stored goods.
• ensure the safety and legality of the materials stored in the warehouses of the service provider in all aspects as well as ensuring that such materials are not dangerous, banned, restricted or of a nature that requires special care or handling requirements. The source of these goods is legal and legitimate, and if proven otherwise, the client will be responsible and liable to all governmental and non-governmental entities, whereas Naqel Company will not be regarded as a partner or contributor to any illegal act. Client further guarantees the correctness and accuracy of all information, data and documents relating to the Products.
• Remove all damaged and expired products from the service provider premises within 30 days of notification.
5 - Insurance, Claims
and liability
• Service provider shall insure its own warehouses, facilitates and fixed assets. On the other hand, Client shall insure the Products against all possible risks while they are stored at the service provider Warehouse. Such insurance policy shall remain valid through this contract term.
• Naqel shall not be liable for loss of goods due to inventory shortage or unexplained or mysterious disappearance of goods unless the Customer establishes such loss occurred because of Naqel’s failure to exercise the due care.
• Claims by the client must be presented in writing to Naqel within 48 hours dispatch of goods by Naqel, and the customer should provide the claims documents within 30 days from the day lose or damages. Each claim must contain information necessary to identify the goods affected, the basis for liability and the amount of the alleged loss or damage, as well as all appropriate supporting documentation which must include: a summary of claims for both damaged and shortages of items, and their appropriate claims designation, including claim value (i.e. original invoices), and individual claim forms for each claim that is supported by the report also provided.
• No action may be maintained by the client or others against Naqel for loss or injury to the goods stored unless timely written claim has been given as provided in paragraph (5.3) of this section and unless such action is commenced either within week after date of dispatchby Naqel or within week after the Customer of record is notified that loss or injury to part or all of the goods has occurred, whichever time is shorter.
6 - Trade Mark and intellectual
property
• All intellectual property rights provided under this Agreement remain the property of the service Provider and shall include without limitation to designs, plans, documents, data, specifications, development or improvement services, or reports that are being developed by the cleint or its subAgreementors for the benefit of the service Provider in which the client shall refrain from usage, re-usage, copy or distribute without the written consent of the service Provider.
• The client authorizes the service Provider to use the trademark and commercial identity of the client for the purpose of enforcing the obligations contained in this Agreement.