Privacy Policy
Naqel Express is one of the leading logistics and transportation companies in Saudi Arabia, offering comprehensive supply chain and delivery services.
Business Registration Number: 1010226196
Address: 7924 Eastern Ring Branch Rd Al Faruq Unit No 34 Ar Riyadh 5458 12866, KSA
Contact Information: 920020505
The DPO appointed is responsible for overseeing data protection strategies, ensuring compliance with the PDPL and other applicable data protection laws, and acting as the point of contact with regulatory authorities.
Email ID: Data.Protection@naqel.com.sa
What data do we collect?
Naqel Express collects the following data:
• Contact data: Information such as name, email address, and phone number are obtained to contact you when you use our services.
• Profile data: In order to know your delivery preferences, order history, payment preferences, etc. and serve you better.
• Shipment data: Information such as location address, shipment documents, etc. to fulfill the pick-up and delivery of your shipments.
• Enquiry/Survey data: Information such as your name, email, contact number, etc. you share when you complete a form to send a query, a complaint, a feedback or survey participation, etc.
• Government-issued data: : National Identification, Passport, Iqama, etc. for user verification purposes.
• Financial data: Banking details including but not limited to IBAN, Bank information, etc. for payment and customs clearance purposes.
• Candidate data: CVs and other information gathered as part of recruitment purposes.
How do we collect your data?
You directly provide Naqel Express with most of the data we collect. We collect data and process them when you use the following services:
Website & Applications
• Scheduling a pickup
• Tracking a shipment
• Sending inquiries through the Contact Us form, email or call customer services.
• Submitting your personal data through Part Time Job link.
• Using or visiting our website or mobile applications.
Account Registration
• Creating an account & logging on our website or mobile applications.
For shipment deliveries
• Sharing your accurate personal data for shipment delivery purposes to Naqel Customer service or Courier or using the link send via SMS to share or update your location for receiving your shipment from us
• For high value shipments, provide your government issued ID for verification and customs clearance purposes
• Registering online or call customer service to place an order for shipping services.
For Marketing
• Completing a customer survey or providing a feedback on any of our message boards or via email.
• Completing a lead generation or enquiry form through email campaigns and digital ad campaigns on social media and Google ads, advertising, and analytics partners who may combine it with other information that the user provided to them or that they have collected from the user as part of using their services.
For Help & Support
• Naqel’s customer service agents may ask for your personal data to serve you better, such as tracking and updating your shipments.
Why do we use your data?
We process your information for the purposes based on your consent, the fulfilment of our contract with you, compliance with our legal obligations, and legitimate business interest.
Naqel Express collects your data so that we can:
• Process your order
• Managing billing & fee collection
• Manage your accounts
• Handle your shipments [processing the shipment with your personal data for delivery purpose]
• Marketing: advertisements, SMS/Email you with special offers on other products and services we think you might like.
• Manage your queries & complaints via customer service to improve service quality.
• Meet Legal and regulatory requirements (e.g., queries from government officials and judicial authorities).
Naqel Express shall share your data with its authorized partner companies or 3rd parties including government agencies as part of fulfilling your shipment requests, fraud prevention purposes and other services.
How long we store your data?
Naqel Express securely stores your data at their main datacenters located in KSA.
Our Datacenters are digitally and physically secured with adequate safeguards in place including but not limited to access controls, fire systems, disaster recovery and power availability.
We will keep your Personal data for time period maximum 10 years. Once this time period has expired, we will delete the applicable personal data.
How do we use your data for Marketing?
Naqel Express would like to send you information about offers and services of ours that you might like, as well as those of any partner companies, from time to time.
You have the right at any time to stop Naqel Express from contacting you for marketing purposes by opting out such communication.
When you no longer wish to be contacted for marketing purposes or receive any marketing emails or product updates, please click on the unsubscribe link in the footer of the marketing email you received and you will be unsubscribed.
If you need to directly contact us for any clarification regarding marketing please email digital.marketing@naqel.com.sa.
What are your data
protection rights?
Our users are entitled to the following data subject rights prescribed by applicable data protection laws:
• The right to access - You have the right to request Naqel Express for copies of your personal data.
• The right to rectification - You have the right to request that Naqel Express to correct any information you believe is inaccurate. You also have the right to request to complete information you believe is incomplete.
• The right to erasure — You have the right to request that Naqel Express erase your personal data, under certain conditions.
• The right to restrict processing - You have the right to request that Naqel Express restrict the processing of your personal data, under certain conditions.
• The right to object to processing - You have the right to object to Naqel Express processing of your personal data, under certain conditions.
If you would like to exercise any of these rights, please reach out to us at our email: care@naqel.com.sa
Or you may call us at:
Kingdom of Saudi Arabia: Unified No. 920020505, Toll Free number. 8002464444
Bahrain: Toll Free number: 80020800
United Arab Emirates: Unified No. 0097143131800
What are cookies?
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.
How Do We Use Cookies?
Naqel Express uses cookies in a range of ways to improve your experience on our website, including:
• Keeping you signed in
• Understanding your preferences
What Types Of Cookies Do We Use?
There are a number of different types of cookies, however, our website uses:
• Session Cookies (Functionality):
Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address which is essential to make our website or applications user friendly. These cookies are used so that we recognize you on our website and remember your previously selected preferences. A mix of first-party and third-party cookies are used.
• Persistent or tracking Cookies:
These cookies are used to store user preferences. This allows you to customize how information is presented through our website. These changes make the site easier to navigate.
• Remarketing:
When you visit another website after browsing our website, you may be shown advertising based on your browsing patterns on our website. This happens when online data collected through the website cookies is shared with our advertising partners like Google Ads, social media ads etc.
How to contact us
If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Write to us: care@naqel.com.sa
Naqel Express website may contains links to other websites. Naqel Express policy applies only to naqelexpress website, so if you click on a link to another website, you should read their privacy policy.
To report any security incident or breach of sensitive data. Please email the details to: care@naqel.com.sa
Compliance
This Privacy Policy is chiefly governed by the provisions of the Saudi Arabian Personal Data Protection Law (PDPL) and overseen by the Saudi Data and Artificial Intelligence Authority (SDAIA), which regulates the collection, use, disclosure, and protection of personal data in the Kingdom of Saudi Arabia.
If you have any concerns about how we handle your personal data, you may also contact the SDAIA:
Saudi Data and Artificial Intelligence Authority (SDAIA)
Website:
www.sdaia.gov.sa
Phone:
+966 11 520 5555:
Changes to our privacy policy
Naqel Express keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on September 2024.