Supply Chain Solutions | Healthcare | Pharma

What is Cold Chain Logistics?

Cold Chain Logistics deals with the transportation, storage and handling of perishable goods that need temperature-controlled environments, including cold chain shipping containers, road transport and warehouse facilities. These perishable goods include pharmaceuticals, chemicals, cosmetics, fresh produce, meat, cold beverages, flowers and more.

End-to-end SFDA Compliant Cold Chain Shipping and Storage

NAQEL Express’ cold chain management covers storage, handling, shipping and clearance for the healthcare, food and manufacturing industries that require temperature-controlled solutions at every stage of the supply chain and the last mile. Our tailored SFDA-GDP compliant services (SFDA-GDP: Saudi Food & Drug Authority-Good Distribution Practices) are reliable, efficient and cost-effective.

Our cold chain hubs in KSA are based in Riyadh, Jeddah and Abha, with temperature-controlled distribution, allowing you to reach your items to their exact destinations.

The NAQEL Express cold chain solution covers:
✓ Ambient : Box, pallet and FTL
✓ Chilled: Box, pallet and FTL
✓ Frozen: Box, pallet and FTL

What NAQEL’s Integrated Cold Chain Logistics Offers

LTL Solutions

Our cold chain transportation services ensure that you reduce your logistics costs with time-definite deliveries across Saudi Arabia. Enjoy features like digital booking, track & trace and cross docking.

Bio Solutions

Time-sensitive deliveries across Saudi Arabia, live tracking with temperature monitoring, access to digital booking and dashboard, pre qualified-passive box, NAQEL Pharma quality manual & standards.

Home Delivery

Delivery of medicines from select hospitals under Ministry of Health to patients' door step, delivery across Saudi Arabia including remote areas, pre qualified-passive box.

FTL Solutions

Full load vehicle services,digital booking system, live tracking with temperature monitoring, NAQEL Pharma quality manual and standards,and door-to-door services.

We Protect Your Temperature-Sensitive Shipments

Complete Delivery Support

• Door-to-door delivery
• Notifications
• Track & trace

Saturday to Thursday, with special Friday deliveries on request.

Expert Handling Assured

• Delivery agents with cold chain expertise and equipment.
• Mandatory proof of delivery

Extra Mile of Service

• Non-standard pickups and deliveries
• Out-of-office hours pickups and deliveries
• Out-of-Area Delivery

Supported by our Best-in-Class Cold Chain Fleet

Dry and Temperature - controlled in various ranges:

* Dry - Ambient ( +15 to +25 °C)
* Chilled (+2 to -8 °C)
* Frozen (-18 to -25 °C)

TGA and SFDA Compliant Fleet including

* 20-ton trailers
* 10-ton trucks
* 4-ton trucks
* Vans

Packed with Features and Benefits

• Track your shipment and its temperature in real-time through live GPS monitoring with temperature sensors that communicate live vehicle data.
• Receive trip temperature records in PDF format for your reference and records, from the vehicle’s portable data logger.
• Identify rear door status with door-switch sensor to prevent breaches of cold chain protocol.

Why NAQEL Express Can Ace Your Cold Chain Distribution and Logistics

✓ Global reach : NAQEL Express has 170 worldwide expert partner agencies coordinated from over 14 offices in the MENA region.
✓ Assured compliance: NAQEL’s cold chain service operates in line with the latest local and international regulatory and compliance requirements.
✓ State-of-the-art cold chain warehousing: Dedicated chambers for cold chain storage, handling, and clearance. These include Ambient (15°C - 25°C), Chilled (2°C -to -8°C), Frozen (-15°C to -25°C).
✓ Expert assistance: The team undergoes extensive training, timely monitoring and regular process improvements to ensure high standards of security, safety and excellence.
✓ Best-in-class service: Our call centre and customer support team are always available to help.

The Middle East’s Leader in Cold Chain Logistics