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Capability Matrix

Our Capabilities

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Your Complete Logistics Solution: From Local Deliveries to Global Expansion

Whether you're looking to streamline domestic deliveries or navigate the complexities of international shipping, NAQEL EXPRESS BY SPL has you covered. We offer a comprehensive suite of logistics services designed to meet all your needs, near and far.

Experience the power of our Network:

Domestic Expertise: We ensure efficient and reliable last-mile delivery for your products across the entire country.
Global Reach: Expand your horizons with our extensive network of international partners, guaranteeing seamless deliveries worldwide.
Seamless Services: From customs clearance and heavy shipping to express services and dedicated gateways, we offer a one-stop shop for all your domestic and international logistics needs.
Unwavering Support: Our team of logistics professionals provides expert guidance and support, ensuring a smooth and stress-free experience.
Customer-Centric Approach: We prioritize clear communication and transparency throughout every step of the process, keeping you informed and in control.
Ready to unlock the full potential of your supply chain? Explore our services on this webpage and discover how we can be your trusted partner in both domestic and global logistics success.

OTP PIN code sent by SMS to enable delivery?

Yes sent by SMS as confirmation that it is an approved receiver and to assist with social distancing. For COD personal ID can also be used as a way of proving identity.

Consumer is not at home

Customer receives SMS based on exception received (email if no phone number available). Cards are not left as majority of homes do not have letter boxes.

Consumer be able to reschedule a delivery and if yes – how

Consumer can pass on rescheduling request through Naqel Express Customer Service, SMS link and via web/app.

Consumer able to pick up a parcel if not home upon delivery

Currently Not Available

COD limit?

Currently Not Available

COD

Yes cash, card and BenefitPay digital wallet payment possible on delivery.

Export Clearance

MOU (bulk low value clearance) used for export from UK for shipments up to £900. Over that single entry declaration is required and Direct Representative letter from the Retailer.

Invoice requirement

Electronic on item level within electronic manifest provided to Naqel.

Deminimis

Below 300 BHD, no VAT or duties

Import Clearance

Bulk clearance up to 300 BHD unless special permissions required. Over 300 BHD individual formal clearance.

DDP (Delivered Duties and Taxes paid)

Yes and the only recommended option

Import VAT

5% if declared value (based on CIF) over 300 BHD (B2C).

Duties and Customs fees info

If over 300 BHD generally 5% Duty + declaration stamp duty/fees at cost (approx BHD 3.1). See Customs Website

Personal ID documents accepted for formal clearance

If > 300 BHD or requiring formal (single entry) declaration but must be a copy of Personal ID rather than just number. Passport, BHD National ID (9 digitis long) or Bahraini driving licence.

Alternative delivery options if consumer is not at home

Consumer can pass on delivery address request through Naqel Express Customer Service, SMS link and via web/app.

Address change option at carrier final depot

Yes that is possible

Cosmetics / Vitamins / Supplements regulations:

Receiver has to receive approval from the Ministry of Health themselves and also has to arrange clearance themselves.

Foodstuffs regulations:

See prohibited/restricted items on Naqel Gateway Website