OTP PIN code sent by SMS to enable delivery?
Yes sent by SMS as confirmation that it is an approved receiver and to assist with social distancing. For COD personal ID can also be used as a way of proving identity.
Consumer is not at home
Customer receives SMS based on exception received (email if no phone number available). Cards are not left as majority of homes do not have letter boxes.
Consumer be able to reschedule a delivery and if yes – how
Consumer can pass on rescheduling request through Naqel Express Customer Service, SMS link and via web/app.
Consumer able to pick up a parcel if not home upon delivery
Yes
COD limit?
No
COD
Yes cash, card and BenefitPay digital wallet payment possible on delivery.
Export Clearance
Not available yet
Invoice requirement
Electronic on item level within electronic manifest provided to Naqel.
Deminimis
0 IQD
Import Clearance
Bulk clearance up to 300 OMR unless special permissions required. Over 300 OMR individual formal clearance.
DDP (Delivered Duties and Taxes paid)
Yes and the only recommended option
Import VAT
See Duties and Customs fees info below.
Duties and Customs fees info
No deminimus. Customs fee: (MAWB Weight x 3) x 10%, Customs duty: 20% of the customs fee, VAT: 50% of the customs duty amount, Customs Inspection: Max* USD 10, Customs form Max* USD 3, Stamp fee Max* USD 2, Other charges Max* USD 5. (All those showing Max* = the maximum charge for each fee and are calculatted divided by shipments within same batch based on % of total weight for MAWB). Customs Tariff Reference: Customs Website
Personal ID documents accepted for formal clearance
Not applicable
Alternative delivery options if consumer is not at home
Consumer can pass on delivery address request through Naqel Express Customer Service, SMS link and via web/app.
Address change option at carrier final depot
Yes that is possible
Cosmetics / Vitamins / Supplements regulations:
Proteins, supplements, vitamins and medical drugs are prohibited. Cosmetics accepted in small quantities (same guidance as for Saudi Arabia). Special packing requirements for any liquids or runny materials that must have double containers - 1st a bottle or metal can and inside a wooden or metal container with sawdust or absorbent packing between them.
Foodstuffs regulations:
Cannot accept food products