OTP PIN code sent by SMS to enable delivery?
Yes sent by SMS as confirmation that it is an approved receiver and to assist with social distancing. For COD personal ID can also be used as a way of proving identity.
Consumer is not at home
Customer receives SMS based on exception received (email if no phone number available). Cards are not left as majority of homes do not have letter boxes.
Consumer be able to reschedule a delivery and if yes – how
Consumer can pass on rescheduling request through Naqel Express Customer Service, SMS link and via web/app.
Consumer able to pick up a parcel if not home upon delivery
In Dubai yes.
COD limit?
No
COD
Yes cash and card payment (via POS terminal) possible on delivery.
Export Clearance
MOU (bulk low value clearance) used for export from UK for shipments up to £900. Over that single entry declaration is required and Direct Representative letter from the Retailer.
Invoice requirement
Electronic on item level within electronic manifest provided to Naqel. Shipments over 10,000 AED to private individuals would require additional proof that are for personal and not commercial use. These will be taken on retailer/case by case basis otherwise generally such shipments have to be sent as a commercial shipment to a company.
Deminimis
Below 1000 AED 5% VAT but no duties
Import Clearance
Bulk clearance up to 1000 AED unless special permissions required. Over 1000 AED individual formal clearance. 70kg maximum weight for courier clearance to private individual.
DDP (Delivered Duties and Taxes paid)
Yes and the only recommended option
Import VAT
5% for all shipments
Duties and Customs fees info
If 1000 AED or over declared value (based on CIF) generally 5% Duty + customs service charges (no customs service charges below AED 3000 per shipment. AED 10 for shipments between AED 3000 and AED 15000. See Customs Website
Personal ID documents accepted for formal clearance
If 1000 AED or over or requiring formal (single entry) declaration, full name and address required from electronic manifest and ID number. Customs can request for personal ID copy if require more data e.g. passport, UAE National ID or UAE driving licence. Customs fines for any incorrect entry e.g. number for a different person rather than the person accepting. If retailer willing to accept the cross check of the data then the id number is sufficient.
Alternative delivery options if consumer is not at home
Consumer can pass on delivery address request through Naqel Express Customer Service, SMS link and via web/app or request shipment to be put on hold for customer collection.
Address change option at carrier final depot
Yes that is possible
Cosmetics / Vitamins / Supplements regulations:
Maximum 3 of same item in a shipment for personal use. Dubai Municipality approval based on electronic invoice so 1 max 2 days for customs processing should be allowed for.
If over 5 of same item required import permit required as considered commercial shipment.
VAT 5%. 5% Duty applies from over AED 300 as from 01.01.2023.
Sexual/power boosting supplements are not allowed.
If over 5 of same item required import permit required as considered commercial shipment.
VAT 5%. 5% Duty applies from over AED 300 as from 01.01.2023.
Sexual/power boosting supplements are not allowed.
Foodstuffs regulations:
Maximum weight of 14.5kg.
Foodstuffs: Max 5 different products with max 3 of same product
Foodstuffs: Max 5 different products with max 3 of same product