OTP PIN code sent by SMS to enable delivery?
No not currently.
Consumer is not at home
Customer receives SMS based on exception received (email if no phone number available). Cards are not left as majority of homes do not have letter boxes.
Consumer be able to reschedule a delivery and if yes – how
Consumer can pass on rescheduling request through Naqel Express Customer Service, SMS link and via web/app.
Consumer able to pick up a parcel if not home upon delivery
No
COD limit?
No
COD
Yes cash on delivery possible not yet card.
Export Clearance
MOU (bulk low value clearance) used for export from UK for shipments up to £900. Over that single entry declaration is required and Direct Representative letter from the Retailer.
Invoice requirement
Electronic on item level within electronic manifest provided to Naqel.
Deminimis
Below 1000 QAR
Import Clearance
Bulk clearance unless restricted item or requiring permissions. Note customs has the right to revalue any shipment. Clearance team working hours 0700:1400 Sat to Thurs.
DDP (Delivered Duties and Taxes paid)
Yes and the only recommended option
Import VAT
0% VAT
Duties and Customs fees info
All shipments: 5% customs duties based on CIF value, QAR 20 declaration/bayan fee and handling fee of QAR 3. See Customs Website for more customs information or the Qatar Import Guide on Naqel Gateway Website
Personal ID documents accepted for formal clearance
Not applicable
Alternative delivery options if consumer is not at home
Consumer can pass on delivery address request through Naqel Express Customer Service, SMS link and via web/app.
Address change option at carrier final depot
Yes that is possible
Cosmetics / Vitamins / Supplements regulations:
Receiver has to receive approval from the Ministry of Health themselves and also has to arrange clearance themselves.
