OTP PIN code sent by SMS to enable delivery?
Yes sent by SMS as confirmation that it is an approved receiver and to assist with social distancing. For COD personal ID can also be used as a way of proving identity.
Consumer is not at home
Customer receives SMS based on exception received (email if no phone number available). Cards are not left as majority of homes do not have letter boxes.
Consumer be able to reschedule a delivery and if yes – how
Consumer can pass on rescheduling request through Naqel Express Customer Service, SMS link and via web/app.
Consumer able to pick up a parcel if not home upon delivery
Yes
COD limit?
No
COD
Yes cash, card and BenefitPay digital wallet payment possible on delivery.
Export Clearance
MOU (bulk low value clearance) used for export from UK for shipments up to £900. Over that single entry declaration is required and Direct Representative letter from the Retailer.
Invoice requirement
Electronic on item level within electronic manifest provided to Naqel.
Deminimis
Up to 100 OMR 5% VAT but no duties
Import Clearance
Bulk clearance up to 300 OMR unless special permissions required. Over 300 OMR individual formal clearance.
DDP (Delivered Duties and Taxes paid)
Yes and the only recommended option
Import VAT
5% if declared value (Based on CIF) over 100 OMR (B2C)
Duties and Customs fees info
0 to 100 OMR : No Duties or VAT
100 to 300 OMR : 5 % Duty + VAT
300 OMR & Above : 5% Duty + VAT + Bayan Charges ( Approx OMR 30)
Personal ID documents accepted for formal clearance
If > 300 OMR or requiring formal (single entry) declaration but must be a copy of Passport, National ID
Alternative delivery options if consumer is not at home
Consumer can pass on delivery address request through Naqel Express Customer Service, SMS link and via web/app.
Address change option at carrier final depot
Yes that is possible
Cosmetics / Vitamins / Supplements regulations:
For personal use accepted in small quantities (same guidance as for Saudi Arabia)
5% VAT and 5% Duties if over OMR 100 in value
