OTP PIN code sent by SMS to enable delivery?
Yes sent by SMS as confirmation that it is an approved receiver and to assist with social distancing. For COD personal ID can also be used as a way of proving identity.
Consumer is not at home
Customer receives SMS based on exception received (email if no phone number available). Cards are not left as majority of homes do not have letter boxes.
Consumer be able to reschedule a delivery and if yes – how
Consumer can pass on rescheduling request through Naqel Express Customer Service, SMS link and via web/app.
Consumer able to pick up a parcel if not home upon delivery
Yes
COD limit?
Not applicable
COD
No
Export Clearance
Not available yet
Invoice requirement
Electronic on item level within electronic manifest provided to Naqel.
Deminimis
For eCommerce B2C shipments = 0 (no deminimis).
Import Clearance
Bulk clearance.
DDP (Delivered Duties and Taxes paid)
Yes and the only recommended option
Import VAT
Generally 20%
Duties and Customs fees info
Customs fees include: duties, VAT, TPI (0.25% Fiscal tax) and where applicable other relevant taxes. Duties and taxes are based on a shipment's CIF value i.e.
a) Original value of the goods +
b) Freight costs (total cost of the consolidated consignment (MAWB) divided by the number of shipments (HAWBs) +
c) Insurance at 0.3% of total.
Please refer to Customs Website or Customs Website - Tarrif for % duties based on HS customs commodity code.
20% VAT is based on shipment's CIF costs + duty + TPI. See below as examples:
a) Clothing / Textiles
Custom duty at 40% , TPI (Fiscal Tax) at 0.25% (both based on CIF value of shipment) and VAT at 20% (also including duties and TPI in calculation).
b) Electronics
Customs duty at 2.5%
VAT at 20%
Please note that any additional tax or cost may be requested depending on the nature of the items in compliance with local regulations and laws.
a) Original value of the goods +
b) Freight costs (total cost of the consolidated consignment (MAWB) divided by the number of shipments (HAWBs) +
c) Insurance at 0.3% of total.
Please refer to Customs Website or Customs Website - Tarrif for % duties based on HS customs commodity code.
20% VAT is based on shipment's CIF costs + duty + TPI. See below as examples:
a) Clothing / Textiles
Custom duty at 40% , TPI (Fiscal Tax) at 0.25% (both based on CIF value of shipment) and VAT at 20% (also including duties and TPI in calculation).
b) Electronics
Customs duty at 2.5%
VAT at 20%
Please note that any additional tax or cost may be requested depending on the nature of the items in compliance with local regulations and laws.
Personal ID documents accepted for formal clearance
Not applicable
Alternative delivery options if consumer is not at home
Consumer can pass on delivery address request through Naqel Express Customer Service, SMS link and via web/app.
Address change option at carrier final depot
Yes that is possible
Cosmetics / Vitamins / Supplements regulations:
For personal use accepted in small quantities (same guidance as for Saudi Arabia).
a) Cosmetics
Customs duty at 2.5%
VAT at 20%
TPI (Fiscal Tax) at 0.25%
b) Medical Supplies
Customs duty at 2.5%
VAT at 7%
TPI (Fiscal Tax) at 0.25%
c) Vitamin Supplements
Customs duty at 10%
VAT at 20%
TPI (Fiscal Tax) at 0.25%
a) Cosmetics
Customs duty at 2.5%
VAT at 20%
TPI (Fiscal Tax) at 0.25%
b) Medical Supplies
Customs duty at 2.5%
VAT at 7%
TPI (Fiscal Tax) at 0.25%
c) Vitamin Supplements
Customs duty at 10%
VAT at 20%
TPI (Fiscal Tax) at 0.25%
Foodstuffs regulations:
See customs regulations on Customs Website and prohibited/restricted items on Naqel Gateway Website