OTP PIN code sent by SMS to enable delivery?
No not currently.
Consumer is not at home
Customer receives SMS based on exception received (email if no phone number available). Cards are not left as majority of homes do not have letter boxes.
Consumer be able to reschedule a delivery and if yes – how
Consumer can pass on rescheduling request through Naqel Express Customer Service, SMS link and via web/app.
Consumer able to pick up a parcel if not home upon delivery
Yes at 3rd party facility.
COD limit?
No
COD
Yes USD option preferable and LBP option available.
Export Clearance
MOU (bulk low value clearance) used for export from UK for shipments up to £900. Over that single entry declaration is required and Direct Representative letter from the Retailer.
Invoice requirement
Paper sticker or A4 invoice required with shipment
Deminimis
Below 200 000 LBP (130 USD) and weighing less than 4 kg, low value fee of 3.5 USD equivalent with no duties
Import Clearance
See below customs charges dependent on declared value of the shipment.
DDP (Delivered Duties and Taxes paid)
Yes and the only recommended option
Import VAT
11% for all shipments based on CIF value.
Duties and Customs fees info
If value less than 200 000 LBP (130 USD) and weighing less than 4 kg , low value fees are currently 3.5 USD equivalent with no duties and will be charged at cost. If weight > 4kg or > 200 000 LBP in value, customs duties will range between 5 to 30 % based on HS code Customs Website. Processing fee currently will also be 3.5 USD equivalent up to 900 USD. If value > 900USD charges will be 180 USD (Clearance and handling charge) + 60 USD equivalent (Delivery Order charge).
Personal ID documents accepted for formal clearance
Copy of National ID for Lebanese citizens. Copy of passport for non Lebanese citizens.
Alternative delivery options if consumer is not at home
Consumer can pass on delivery address request through Naqel Express Customer Service, SMS link and via web/app.
Address change option at carrier final depot
Yes that is possible
Cosmetics / Vitamins / Supplements regulations:
Less thank 5 of the same item otherwise considered commercial shipment 11% VAT and Customs Duty based on HS code.
Foodstuffs regulations:
See customs regulations on Customs Website and prohibited/restricted items on Naqel Gateway Website