OTP PIN code sent by SMS to enable delivery?
Yes sent by SMS as confirmation that it is an approved receiver and to assist with social distancing. For COD personal ID can also be used as a way of proving identity.
Consumer is not at home
Customer receives SMS based on exception received (email if no phone number available). Cards are not left as majority of homes do not have letter boxes.
Consumer be able to reschedule a delivery and if yes – how
Consumer can pass on rescheduling request through Naqel Express Customer Service, SMS link and via web/app.
Consumer able to pick up a parcel if not home upon delivery
Yes at Naqel Express facilities. Address details can be provided.
COD limit?
No
COD
Yes cash and card payment (via POS terminal) possible on delivery.
Export Clearance
MOU (bulk low value clearance) used for export from UK for shipments up to £900. Over that single entry declaration is required and Direct Representative letter from the Retailer.
Invoice requirement
Electronic on item level within electronic manifest provided to Naqel.
Deminimis
Below 1000 SAR 15% VAT but no duties
Import Clearance
Bulk clearance up to 1000 SAR unless special permissions required. Over 1000 SAR individual formal clearance.
DDP (Delivered Duties and Taxes paid)
Yes and the only recommended option
Import VAT
15% for all shipments
Duties and Customs fees info
If over 1000 SAR declared value (based on CIF) or requiring special permissions, generally 5% but dependent on HS Customs Commodity Code + customs fees at cost (approx SAR 30). See Customs Website
Personal ID documents accepted for formal clearance
If > 1000 SAR or requiring formal (single entry) declaration, personal ID is required. Saudi National ID number or Residency 'Iqama' number permitted and full name of the customer. Passport of temporary visitor not accepted
Alternative delivery options if consumer is not at home
Consumer can pass on delivery address request through Naqel Express Customer Service, SMS link and via web/app or request shipment to be put on hold for customer collection.
Address change option at carrier final depot
Yes that is possible
Cosmetics / Vitamins / Supplements regulations:
Maximum weight of 14.5kg.
Food/Supplements: Max 5 different products with max 3 of same product.
For example: 3 bottles of Vitamin C tablets and 3 items of 4 other product types. Any quantity more than that will require special approval.
Non-Food/Non-Supplements/Cosmetics: Max 20 pieces per order
VAT 15%. Duty only applies over USD 267 (SAR 1000) of usually 5%.
See Customs Website
Sexual/power boosting supplements are not allowed.
Food/Supplements: Max 5 different products with max 3 of same product.
For example: 3 bottles of Vitamin C tablets and 3 items of 4 other product types. Any quantity more than that will require special approval.
Non-Food/Non-Supplements/Cosmetics: Max 20 pieces per order
VAT 15%. Duty only applies over USD 267 (SAR 1000) of usually 5%.
See Customs Website
Sexual/power boosting supplements are not allowed.
Foodstuffs regulations:
Maximum weight of 14.5kg.
Foodstuffs: Max 5 different products with max 3 of same product
Foodstuffs: Max 5 different products with max 3 of same product