OTP PIN code sent by SMS to enable delivery?
No not currently.
Consumer is not at home
Customer receives a phone call based on exception received. Cards are not left as majority of homes do not have letter boxes.
Consumer be able to reschedule a delivery and if yes – how
Customer to communicate with Customer Service of Naqel and arrange for re-scheduled delivery
Consumer able to pick up a parcel if not home upon delivery
Yes at Naqel Express facilities. Address details can be provided.
COD limit?
No
COD
Yes cash on delivery possible not yet card.
Export Clearance
MOU (bulk low value clearance) used for export from UK for shipments up to £900. Over that single entry declaration is required and Direct Representative letter from the Retailer.
Invoice requirement
Paper sticker or A4 invoice required with shipment
Deminimis
Below 200 JOD VAT of 10% min 5 JOD
Import Clearance
See below customs charges dependent on declared value of the shipment. Allow 1 extra day clearance if contents are cosmetics.
DDP (Delivered Duties and Taxes paid)
Yes and the only recommended option
Import VAT
10% minimum JOD 5
Duties and Customs fees info
Shipments under 200 JOD will be subject to VAT fees amount of 10% of the shipment value with a minimum amount of 5 JOD. For anything over 200 JOD. Additional fees as follows = Open forms (governmental fee per declaration): 7 JOD. Clearance Fees: 10 JOD Customs Tariff (Duties): 30% but dependent on HS code and applicable regulations/taxes. Shipments with a value (based on CIF) between 200 and 1000 JOD shall be regulated by a statement of passengers’ luggage. Shipments with a value over 1000 JOD shall be regulated by separate customs declaration forms. For more detail see Customs Website
Personal ID documents accepted for formal clearance
Personal ID number (not copy) is required for EVERY B2C shipment. This is 10 digits long. For Jordan, it is required for every shipment regardless and depends on the nationality of the individual. For Jordanian citizens the national ID number is required and for non-Jordanians living in Jordan the residency number.
Alternative delivery options if consumer is not at home
Consumer can pass on delivery address request through Naqel Express Customer Service, SMS link and via web/app.
Address change option at carrier final depot
Yes that is possible
Cosmetics / Vitamins / Supplements regulations:
See prohibited/restricted items on Naqel Gateway Website
