OTP PIN code sent by SMS to enable delivery?
No not currently.
Consumer is not at home
Customer receives SMS based on exception received. Cards are available for larger cities and if customer's door is accessible.
Consumer be able to reschedule a delivery and if yes – how
Customer to communicate with Customer Service of Naqel and arrange for re-scheduled delivery
Consumer able to pick up a parcel if not home upon delivery
Yes. Some collection points are available from different shops in major cities,
COD limit?
No
COD
Yes cash and card payment possible on delivery.
Export Clearance
MOU (bulk low value clearance) used for export from UK for shipments up to £900. Over that single entry declaration is required and Direct Representative letter from the Retailer.
Invoice requirement
Paper sticker or A4 invoice required with shipment
Deminimis
0 EGP
Import Clearance
No deminimis. Every shipment is formal clearance.
DDP (Delivered Duties and Taxes paid)
Yes but duties and taxes can also be paid by receiver as the amounts can vary.
Import VAT
14% for all shipments
Duties and Customs fees info
Duties range from 0 to 60% and also a per shipment customs fee for clearance of 256.5 EGP. Shipments that need special permission due to their commodity will be staying overnight to get the necessary approvals. In that case, the ID of the customer and additional amount of 1250 EGP is applicable & any relevant customs fees e.g. special permissions. See Customs Website or request more details for specific commodity codes. Please note that customs can revalue the shipment or change the commodity code if they believe shipment undervalued. Value should be on CIF basis (cost + insurance + freight).
Personal ID documents accepted for formal clearance
Copy of Social Security ID for Egyptian citizens. Copy of passport for non Egyptians. Only required if special permission required for clearance due to the commodity code being cleared
Alternative delivery options if consumer is not at home
Customer to provide new delivery address or to collect it from the nearest collection point.
Address change option at carrier final depot
Yes that is possible
Cosmetics / Vitamins / Supplements regulations:
Vitamins and supplements are allowed however the Receiver has to receive approval from the Ministry of Health themselves and has to arrange clearance themselves directly with customs.
