OTP PIN code sent by SMS to enable delivery?
Yes sent by SMS as confirmation that it is an approved receiver and to assist with social distancing. For COD personal ID can also be used as a way of proving identity.
Consumer is not at home
Customer receives SMS based on exception received (email if no phone number available). Cards are not left as majority of homes do not have letter boxes.
Consumer be able to reschedule a delivery and if yes – how
Consumer can pass on rescheduling request through Naqel Express Customer Service, SMS link and via web/app.
Consumer able to pick up a parcel if not home upon delivery
Currently Not Available
COD limit?
Currently Not Available
COD
Yes cash, card and BenefitPay digital wallet payment possible on delivery.
Export Clearance
MOU (bulk low value clearance) used for export from UK for shipments up to £900. Over that single entry declaration is required and Direct Representative letter from the Retailer.
Invoice requirement
Electronic on item level within electronic manifest provided to Naqel.
Deminimis
Below 300 BHD, no VAT or duties
Import Clearance
Bulk clearance up to 300 BHD unless special permissions required. Over 300 BHD individual formal clearance.
DDP (Delivered Duties and Taxes paid)
Yes and the only recommended option
Import VAT
5% if declared value (based on CIF) over 300 BHD (B2C).
Duties and Customs fees info
If over 300 BHD generally 5% Duty + declaration stamp duty/fees at cost (approx BHD 3.1). See Customs Website
Personal ID documents accepted for formal clearance
If > 300 BHD or requiring formal (single entry) declaration but must be a copy of Personal ID rather than just number. Passport, BHD National ID (9 digitis long) or Bahraini driving licence.
Alternative delivery options if consumer is not at home
Consumer can pass on delivery address request through Naqel Express Customer Service, SMS link and via web/app.
Address change option at carrier final depot
Yes that is possible
Cosmetics / Vitamins / Supplements regulations:
Receiver has to receive approval from the Ministry of Health themselves and also has to arrange clearance themselves.
